Refund & Exchange

 

Refund & Exchange Policy – TheGgilgit.uk

At TheGgilgit.uk, customer satisfaction is our top priority. We stand behind the authenticity and quality of our Shilajit and want you to shop with confidence.

1. Refunds

  • We offer refunds only in cases where the product is proven to be damaged, defective, or not as described.

  • Refund requests must be made within 7 days of delivery.

  • To initiate a refund, you must provide proof of purchase and clear evidence (photos/videos) of the issue.

  • Once approved, refunds will be processed to your original payment method within 7–10 business days.

2. Exchanges

  • Exchanges are available if you receive the wrong product or if your item arrives damaged.

  • Requests must be made within 7 days of receiving your order.

  • The product must be unused, unopened, and in its original packaging.

3. Non-Refundable / Non-Exchangeable Items

  • Opened or used Shilajit products cannot be refunded or exchanged for hygiene and safety reasons.

  • Change-of-mind purchases are not eligible for return.

4. How to Request a Refund or Exchange

To request a refund or exchange, please contact us at:

📧 Email: movonpk@gmail.com
📞 Phone / WhatsApp: +92 321 337 5551

Please include your order number, contact details, and reason for request. Our team will respond within 24–48 hours.

5. Shipping Costs

  • Customers are responsible for return shipping costs unless the product is proven to be faulty or incorrectly delivered.

✅ Note: As our products are natural and health-related, we take extra care in packaging and quality checks. We encourage customers to review product details before purchasing.